Refund policy

We want every Rekka order to be something you’re confident about. If something isn’t right, we’re here to help make it right. We understand the difficulties of shopping online and will ensure to provide top-quality service so you will always be happy shopping with us!

Return Policy

Rekka accepts returns or exchanges for items purchased directly from our website within 30 days of delivery, under the following conditions:

• Item is in original condition with no signs of misuse or intentional damage
• Original packaging is included where possible
• Items showing signs of misuse, intentional damage, or improper handling may not be eligible for refund or replacement.
   
  

Item(s) cannot be returned or exchanged after 30 days of purchase.

Certain items cannot be returned, including intimate items (such as undergarments), sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact support@rekka.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated on this page.

Exchanges (if applicable)

If you would like to exchange an item, please contact support@rekka.com with your order number and details of your request. We will guide you through the process.

Return Shipping (if applicable)

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds (if applicable)

If you have not received your refund after the expected processing time, please allow additional time for your bank or payment provider to complete processing before contacting us at support@rekka.com.

Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@rekka.com with your order number and clear photos of the issue. We may be unable to process claims reported after this timeframe.